With what’s been going on this year, your customer’s infrastructure is likely already at its limits.
Even before the pandemic many healthcare systems were long overdue for technology updates. Inadequacies in security, management, monitoring, and backup power plague those environments.
Now, the situation is more dire. Legacy systems struggle to support the data volumes generated by telehealth, wearables, remote patient monitoring, and IoT medical devices.
Where you can start with customers
For healthcare providers to ensure seamless delivery of telehealth services, they must:
- Build redundancy into telehealth infrastructure
- Modernize legacy infrastructure to support the next generation of compute, storage, and communications capabilities
- Leverage edge computing to support capacity, availability, and speed requirements
Your first step is to help them evaluate their existing infrastructure’s ability to support virtual and telehealth services by asking:
- Does the hospital have the bandwidth to support sustained, elevated demand for telehealth services?
- Are telehealth systems as integrated with the EHR and PACS systems as they need to be?
- Are they able to consistently deliver the quality and availability these services require to play a more significant role in patient care?
- What does the healthcare provider’s future telehealth strategy look like?
Your discussions will identify vulnerabilities in customer infrastructures. With these clearly defined, you can help them course correct to ensure they deliver extraordinary value to patients and clinicians.
The areas to address include:
Workstations
New orders for equipment such as monitors or nurse workstations are opportunities to sell power protection. Desktop UPS solutions and KVM switches are essential add-ons in these situations.
Racks and small IT infrastructure
Increasing data volumes need more compute, storage, and communication capabilities. Edge infrastructure located across the distributed healthcare environment will house larger switches and routers--as well as more powerful servers to enable edge computing. To ensure performance and uptime, customers need better monitoring and power management.
Closets and edge environments
Closets which were originally designed for telecommunications are now housing servers, switches, routers and more. As more equipment is added, these environments will require new power, cooling, and monitoring solutions.
Preparing for telehealth opportunities
The pandemic brought down many barriers to broader telehealth adoption. The IT professionals who quickly responded to the surge must now continue to expand service delivery while maintaining uptime and performance.
Together, we can help healthcare customers more smoothly extend access to care, increase patient satisfaction, and reduce costs.
The best way for you to start is by reviewing the details behind our telehealth offering with these new resources:
- Ensuring Your IT Infrastructure Is Ready for a New Era of Telehealth
- Customer webinar series: The impact of digitalization and telehealth on healthcare network closets
- Internal presentation: The Rise of Telehealth in Hospitals
- Telehealth Infrastructure Challenges and Solutions
